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Computing on Demand...
Utility Computing...
Application Service Providers... |
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...Service models for product delivery.
Customer demand and technology development have combined to offer enduser customers more options in how they consume IT.
As a service provider, your business is increasingly complex and competitive. You are in an industry that does 100s of Billions of dollars annually in the U.S. alone, with 10s of 1000s of competitors. Your customers and prospects are more savvy, more demanding, and more in need of high-quality services than ever before.
Each of your customers and prospects faces a dizzying array of needs that translate to service requirements. Each customer is unique. Successful services sales and customer retention is directly dependent upon your ability to pattern your service delivery to meet their exact needs. Every day, 24/7/365.
Products used to drive (or drag-through) services. Services organizations used to define themselves by the long lists of products with which they had some acquaintance. Services used to be a cost center-passive, reactive, low growth, low excitement.
Now, as your customers' services Partner, you are expected to provide the skills, resources, and knowledge needed to create a customer-driven environment. That means more product range than you.ve ever had.
You have to know how to acquire and deploy resources in a profit center model. Under-utilized technical talent resources create a fixed cost that erodes competitive delivery and pricing.
You may be strapped within an organization that is on the slow track for evolving from product-driven to services-driven. Chances are, however, that your organization is now moving toward the understanding that you need to be providing services on competitors' products. They may understand how product sales can be enhanced by account management through services.
You know you need to:
- Excel in the highly-competitive arena of consultative services sales.
- Grow revenue
- Increase margins
- Organize services delivery by verticals, to leverage costs
- Educate customers on an ongoing basis
- Manage to SLA performance levels
- Build partnerships
- Build IT delivery strategies for enterprise accounts
- Gain competitive advantage...Market effectively
- Achieve high customer satisfaction
- Provide documentation on the intangible delivery of service
NetEconomist executives have been providing consulting services focused exclusively on the IT Services Industry since 1988. Clients have included the world's largest IT services organizations...and some of the smallest.
NetEconomist provides the IT Services Industry with industry-specific, executive-level consulting:
- Services Sales Training. Customized for your sales force and your markets, based on the consultative sales model.
- Margin-Producing Marketing: focus and selectivity.
- Logistics Management.
- Strategic Planning.
- Tactical Program Development & Implementation.
- Effective Revenue/Expense and P&L strategies.
- Independent executive resources for project development & implementation
- Multivendor, enterprise, account management
- Single Source Solutions
- Organization Development
- HR Management
Service programs for service executives...CLICK here to begin.
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