That idea is constantly refined, sharpened, and focused as we provide services to clients. Every day, we find new ways to help solve customers' IT problems. Every day, we learn more about the complex environment we all face in the goal to produce outstanding IT value for our organizations. That's the way the service business is-every day, all day, with each and every customer. Because that's how fast your world is changing. To earn the right to be your IT partner, we need to be changing with you. Maximizing IT investment is not a once-and-done event; it is manufactured daily among the users in your organization. IT organizations these days tend to be under pressure. Budget dollars are tighter, accountability is expected, technology develops at a staggering pace, networks have been incrementally developed, legacy systems consume fixed overhead dollars, and we are now pressed to produce ROI for technology investments. Every IT organization needs help and support in some facet of operating to the goal of high returns on technology expenditures. Staffing has been constrained, and the product range in most environments is a strain on internal expertise. To meet this complex set of requirements, netEconomist brings some startlingly simple approaches:
NetEconomist produces good technology. Good technology is: Cost-effective, fast, unobtrusive, dependable, accountable, & easy-to-use. Since each individual IT operation is unique, and reasonably complex, it is a safe assumption that each operation is a mix of bad technology and good technology. Across the full spectrum of IT services needed, each organization's aggregate requirements (bad technology + opportunity to improve) are a unique mix of specific service needs. Organizing service delivery modules from the simplest to the most complex, the spectrum of IT services includes: Support, Assessment, Development, Consulting, Delivery, and Sourcing. NetEconomist is an independent, full-service, customer support company. The company offers the full spectrum of IT services, and clients benefit from using just those services needed, when they are needed. NetEconomist Inc. is a Delaware C Corporation, incorporated in December 2000. We are employee-owned. Brief History of the IT Industry Early Stages (1960-80s): The Product-Driven Stage. People bought technology for technology's sake. Lots of customized programming on large machines. Operating and financial people do not understand how IT works. Proprietary, closed, customers controlled by hardware platforms. Mid Stage (1987*--2000): The Transition to Service-Driven. Some IT companies evolve to service-driven model. Open hardware systems. (*1987 was IBM's self-proclaimed "Year of the Customer.") Software opens. Operating and financial people now power users of IT. Internet boom/bust is last of the product-driven markets. Adult Stage (2000--Now): The Transition to Customer-Driven. Customers take control, and refuse to change their priorities, processes, or operating models to accommodate the software. Instead, software vendors now need to give people the applications they need, available when they need them. Customers discover that they can have access to the software applications they need through a variety of delivery methods. The Open Systems movement gains enough market share to be a viable contender for customer solutions. Product-driven pricing structures are flattened by the increased customer freedom-of-choice, and manufacturers attempt to recover lost product margins by charging more for services. Customers, in turn, demand more from services. The Future of the IT Industry Customer-Driven - Customers gain control of both the products and services sides of the house by forcing sound economics on both. Each customer.s unique needs in any given quarter - whether it be for the provisioning of some hardware or the re-engineering of the existing network - are met by the integrated delivery of products and services that exactly meet those unique requirements. Product manufacturers have come to embrace independent services providers. Some, at a more evolved level than others. They have done so because their customers have demanded it. Customers demand independent services to achieve balance and control in their multivendor environment. The balance and control is needed to neutralize the product-driven tendencies of the various vendors. In a product-driven environment, the users work for the technology. In a customer-driven environment, it's vice-versa. NetEconomist Positioning NetEconomist is product-agnostic. The company's capabilities include the full spectrum of IT services. The company determines the unique needs/requirements of each individual prospective client. That assessment defines the services to be provided to the client.the "Managed Services Program." Value is created for the client, as only the services needed are purchased. No lingering overhead or other fixed costs are absorbed by the client. The client leverages the netEconomist capability to produce both technology and economic improvements. Internal IT staffs are most often supplemented by the managed services program, although full sourcing of the internal staffing requirements is included in the company's range of services. Internal IT staffs can become narrow in scope, focused on the existing infrastructure, to the point of being product-dependent. They tend to benefit from exposure to independent technical professionals, working across a broad range of product platforms. In many instances, the client benefits from the complete out-sourcing of the internal IT staffing to the company. All netEconomist work is provided and performed within the U.S. No technology jobs or work is performed or subcontracted outside the country. NetEconomist matches technical expertise with high-level professional services, including Technology Assessment, IT Infrastructure Design, Consulting, Training, and Strategic Planning. This combination of technology and management expertise is applied with each client, to supplement the exact needs of the client organization. This combination is needed to achieve the twin primary goals of IT management: 1) Improving technology applications & access for users; and 2) Increased cost-effectiveness. Effective IT management insures that the technology solutions actually work within the organization. That management, high-end professional services, part of the job responsibility achieves success by insuring that technology is effectively integrated with the people and processes within the user community. From this viewpoint, where it is the service job of IT management to make the technology work, there are no inherently "bad" or evil products. Bad technology occurs when software and hardware products are not the most effective for the client's needs. This has cost many dollars. To some extent, this behavior was indeed perpetrated by the product manufacturers. In the product-driven stage, many products sold to customers were not the ones that exactly met the client's requirements & needs. It was sold because the product-driven sales person has no other solution but the one-product solution. The independent services provider who can cover the range of products available is ideally positioned to help clients get the most from their product expense dollars. This is becoming increasingly true in the area of how the application software is delivered to the end user. Clients are beginning to understand computing on demand, utility computing, and other new models for delivering application functionality. Networks are driving these new options, as the cost-effectiveness and quality of communications continues to improve. NetEconomist delivers applications availability to thousands of clients and users daily using the Application Service Provider (ASP) model, hosted at the company's Network Operating Center in Limerick, PA. The model is a genuine ASP architecture, with one instructional set of software providing service for multiple endusers and clients. This is the company's TOTAL™ Suite of Applications for the Real Estate industry. NetEconomist delivers emergency hardware, software, and network support. NetEconomist develops Web-based applications. NetEconomist provides 24/7 Helpdesk and on-site support throughout the Mid-Atlantic and New England areas. NetEconomist specializes in managed services programs for Higher Education, develops leading higher education websites, and manages software acquisition & implementation programs. The company is developing multi-school models for networked delivery of application software. Such collaborative efforts are underway around the world in higher education. NetEconomist integrates network services. From the voice to the data, from the user's PC to the Internet, wired & wireless, product-independent on switches, routers, and firewalls, netEconomist manages product and telecom services vendors to produce the most effective access and availability for each client's unique network environment. NetEconomist builds websites that provide competitive advantage to clients, with effective user interface and functional back offices and eCommerce applications. NetEconomist is partnered with the Philadelphia Stock Exchange to provide large-scale, best practices, IT infrastructure for clients seeking the benefits of outsourcing internal IT functions and...most importantly...the dragging impact of ownership of technology products. Utility computing, computing truly on demand, the computing you need, when you need it. NetEconomist supports and develops in Microsoft, Unix, and Linux. NetEconomist supports the Open Source movement, because the company supports any technology that provides end users with the applications they need at the most cost-effective basis possible. Management Team Print Information |
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